1. Data We Collect
We collect personal data when you:
- Submit an enquiry or contact form on our website
- Enrol in a course and create a learner account
- Participate in live sessions or the community forum
- Communicate with us by email or phone
Information You Provide Directly
- Identity data: full name, preferred name
- Contact data: email address, phone number
- Payment data: billing name and transaction reference (we do not store card numbers)
- Course data: submitted assignments, responses in the community forum, correspondence with instructors
Information Collected Automatically
- Technical data: IP address, browser type, device type, pages visited, time on site
- Cookie data: session identifiers and preference settings — see our Cookie Policy for details
2. Legal Basis for Processing
We process your personal data on one or more of the following grounds:
- Contract: to enrol you, provide course access, and deliver the services you have paid for
- Consent: for marketing communications and analytics cookies — you may withdraw consent at any time
- Legitimate interest: to improve our courses, respond to enquiries, and maintain our website
- Legal obligation: where required by Malaysian law
3. How We Use Your Data
- To process your enrolment and provide course access
- To communicate with you about your course, progress, and account
- To send service-related updates and schedule information
- To collect feedback and improve course content
- To analyse website usage and improve performance
- To meet our legal and regulatory obligations
We do not sell your personal data. We do not share it with third parties for their own marketing purposes.
4. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy:
- Enquiry records: 12 months from last contact
- Learner account data: duration of enrolment plus 3 years for record-keeping
- Payment and transaction records: 7 years in accordance with Malaysian financial record requirements
- Website analytics: 13 months on a rolling basis
After the relevant retention period, data is securely deleted or anonymised.
5. Third-Party Services
We may share data with trusted third parties who assist us in delivering our service, including:
- Payment processors (to handle course fee transactions securely)
- Analytics tools (to understand how our website is used)
- Communication platforms (to deliver email and course notifications)
- Video hosting (to deliver recorded course lessons)
These parties are engaged under appropriate data processing agreements and may not use your data for their own independent purposes.
6. Data Security
We take reasonable measures to protect personal data from loss, misuse, and unauthorised access, including:
- HTTPS encryption for all data transmitted through our website
- Restricted access to personal data within our team
- Secure storage for course submissions and learner records
- Regular review of our security practices
No internet transmission is completely secure. In the event of a data breach that affects your rights, we will notify you and the relevant authority as required by law.
7. Cookies
We use cookies on our website to support site functionality, remember your preferences, and analyse visitor behaviour. For full details, including how to manage your cookie preferences, see our Cookie Policy.
8. Your Rights Under the PDPA
Under Malaysia's Personal Data Protection Act 2010, you have the right to:
- Access: request a copy of the personal data we hold about you
- Correction: request that inaccurate or incomplete data be corrected
- Withdrawal of consent: withdraw consent to processing at any time (this does not affect processing already carried out)
- Limit processing: request that we limit how we use your data in certain circumstances
- Complaint: lodge a complaint with the Department of Personal Data Protection Malaysia
To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.
9. Children's Privacy
Our courses are intended for individuals aged 18 and above. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their respective policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are material, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after a change constitutes acceptance of the revised policy.
12. Contact Details
For privacy-related questions, requests, or complaints:
- Email: [email protected]
- Phone: +60 3-2205 8643
- Address: Minda Cerdas, Level 22, KL Eco City, Jalan Bangsar, 59200 Kuala Lumpur, Malaysia